Frequently Asked Questions

Please reach us at info@stellarwindowcleaning.com if you cannot find an answer to your question.What services does Stellar Window Cleaning offer?

Stellar Window Cleaning offers residential and Commercial window cleaning, window restoration, high dusting, and snow removal at this time.

How often should I have my windows cleaned?

It is recommended to have your windows cleaned at least twice a year, but it may be necessary to clean them more often depending on your location and the amount of dirt and debris that accumulates.

What is the cost of Stellar Window Cleaning’s services?

The cost of our services varies depending on the size of your home or business, the number and type of windows, and the type of cleaning required. Please contact us for a free estimate.

What if I have hard water stains or built-up dirt?

No need to worry! We can handle hard water stains. While removing heavy mineral deposits isn’t part of our standard service, if we notice any while cleaning your windows, we’ll let you know and provide you with pricing for their removal. We’re here to help keep your windows looking their best!

What type of windows does Stellar Window Cleaning clean?

We clean every type of window! There’s no style we can’t handle, as long as we can safely access them. Whether it’s standard, high-rise, or specialty windows, we’ve got you covered!

How long does a typical appointment take?

The duration of your appointment depends on the number of windows and how they’re accessed. While appointments can range from under an hour to over a full day, we’ll provide you with an estimated time frame once we’ve assessed your project. Rest assured, we’ll keep you informed every step of the way!

Does Stellar Window Cleaning do interior and exterior cleaning?

Yes, we offer both interior and exterior window cleaning for residential and commercial customers. We provide different tiers of services tailored to what matters most to you. Visit our services page to learn more about the options we offer

Do I need to be home for my service?

Nope! We understand that life can be busy, so there’s no need for you to be home while we perform our services. We’ll take careful notes about your home to ensure everything is done just the way you want it. While we do enjoy communicating in person when possible, our goal is to make home maintenance as easy as possible for you—so you can trust us to get the job done without the need for you to be on-site.

What makes Stellar Window Cleaning’s services different from others?

With over a decade of experience in window cleaning, I’ve seen it all. One of the biggest complaints I hear from customers about other service providers is poor communication—whether it’s unclear pricing, schedule changes on short notice, or lack of responsiveness when they need to request additional services. While these issues can come up from time to time, we’ve learned that clear and timely communication can resolve most concerns. That’s why we guarantee to respond to your call within one business day. At Stellar Window Cleaning, we believe in transparency, reliability, and putting our customers first

What if my gutters are too high or difficult to reach?

We have the experience and equipment to safely access even hard-to-reach gutters and windows, whether your property is residential or commercial. Depending on the situation, we may use lifts, fall protection, or specialized tools to ensure a thorough and safe cleaning. If you’re unsure whether your gutters are accessible, contact us, and we’ll assess the best solution for your needs.

Can you clean my gutters during any time of year?

In most seasons, we can clean your gutters without issue. During winter, service depends on the temperature and whether conditions allow for safe access. To ensure availability, we recommend scheduling your gutter cleaning early—our schedule tends to fill up quickly from September through November.

How often should I have my gutters cleaned?

The ideal frequency for gutter cleaning depends on several factors, including the amount of tree coverage around your home, problem areas prone to debris buildup, and how well your foundation directs water away.

Light tree coverage – If your home has minimal trees nearby, cleaning your gutters once or twice a year (spring and fall) is usually sufficient.
Moderate to heavy tree coverage – If trees overhang your roof, especially shedding leaves, needles, or seed pods, you may need cleaning three to four times a year to prevent clogs.
Problem areas & drainage issues – If you’ve experienced overflow, pooling water near your foundation, or known trouble spots where debris collects, more frequent cleanings can help prevent costly water damage.

Regular gutter maintenance ensures proper water flow, protecting your home from foundation damage, roof leaks, and landscaping erosion. If you’re unsure how often your gutters need service, we’re happy to assess your property and recommend a cleaning schedule.

How do I know if my gutters need cleaning?

There are several signs that your gutters may need cleaning:

Visible debris – Leaves, twigs, or dirt overflowing from the gutters or sticking out of downspouts.
Water overflow – If water spills over the sides during rain, it’s a sign of a clog.
Sagging gutters – The weight of built-up debris and water can cause gutters to pull away from the house.
Plants growing in gutters – If you see moss, weeds, or small plants sprouting, your gutters are overdue for a cleaning.
Water pooling near the foundation – Clogged gutters can lead to improper drainage, causing water to collect around your home’s foundation.
Pest activity – Birds, insects, or rodents nesting in gutters indicate a buildup of debris.

If you notice any of these signs, it’s time to schedule a gutter cleaning to prevent costly water damage and keep your home protected.

How often should high dusting be done?

The frequency of high dusting depends on your environment and the level of dust accumulation in your space. Here are some general guidelines:

Residential Homes – High dusting should be done every 6 to 12 months, depending on the amount of dust, pet hair, and allergens in your home.
Commercial Spaces – Offices, retail stores, and other businesses should schedule high dusting every 3 to 6 months to maintain cleanliness and air quality.
Industrial & High-Traffic Areas – Warehouses, restaurants, and spaces with high ceilings may require monthly or quarterly high dusting to prevent dust buildup that can affect ventilation and safety.

If you notice visible dust accumulation, cobwebs, or worsening indoor air quality, it may be time for a high dusting service. We can assess your space and recommend a cleaning schedule based on your needs.

How do you safely clean high areas?

We use multiple access methods to ensure safe and effective cleaning of high areas. Depending on the height and difficulty of access, we may use:

Extension poles – For reaching high surfaces safely from the ground.
Ladders – When stable access allows for secure cleaning.
Scaffolding or lifts – For larger or more complex jobs, we may rent scaffolding or a lift to ensure thorough cleaning.
Rope access methods – In cases where other equipment isn’t practical, we may use professional rope access techniques to clean hard-to-reach areas safely.

Safety is our top priority, and we always assess the best approach for each job to ensure both effective cleaning and the protection of your property.

Can you clean areas like ceiling fans, light fixtures, or vents?

Yes! We have the tools to get the job done. Most residential spaces can be accessed within reason, while commercial spaces may require lifts or other specialized equipment for safe access. If special equipment is needed, we can discuss options to accommodate your needs

Will you clean areas with hard-to-reach spots like skylights or high windows?

Yes! While skylights may not always be accessible with traditional methods like ladders, we have the equipment and expertise to clean almost any interior window. For especially high or difficult-to-reach areas, we can discuss the best approach to ensure a safe and effective cleaning

Do you offer 24/7 snow removal services?

As a family-owned and operated business, we strive to be flexible with our scheduling whenever possible. While we may not offer full 24-hour service, we’re happy to discuss your snow removal needs and let you know if we can accommodate them. Give us a call, and we’ll do our best to help!

Will you remove snow from my driveway, walkway, and sidewalks?

Absolutely! We offer snow removal for both sidewalks and driveways. Give us a call, and we’ll go over your property’s specific needs to ensure a clear and safe space.

Do you use salt or de-icer, and is it safe for my lawn and pets?

Yes, we use a salt blend that includes a green ice melt chemical. While it is effective for melting ice, we recommend using it in moderation to minimize any potential impact on lawns and pets. If you have specific concerns, let us know, and we can discuss alternative options.

How do I know when my snow will be cleared after a snow storm?

Our snow removal contracts state that service begins when snowfall reaches half an inch or more. However, we don’t leave you guessing—we send out an email before each snow event to let you know if and when you can expect us. This way, you’re always informed and can plan accordingly

Is Stellar Window Cleaning licensed and insured?

Yes! With 10 years in the industry, we understand the risks that come with hiring uninsured or unlicensed service providers. If an uninsured cleaner causes damage to your property or gets injured on the job, you could be held liable. That’s why we are fully licensed and insured—to protect both you and our team. Safety, compliance, and professionalism are our top priorities, ensuring your property is in good hands.

What happens if an issue or complication is encountered during the service?

We strive to keep you informed every step of the way! If we uncover any issues—such as blown seals, broken mechanisms (like crank-out or double-hung windows that aren’t functioning properly), or pre-existing damage—we will notify you immediately. We will also provide recommendations or potential solutions to help you address the situation. Your satisfaction and peace of mind are our priorities!